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NORMAL EMERGENCY URGENT
*Emergency: We'll drop everything and rush over Urgent: We'll be there within your support contract terms Normal: As soon as we have a free space *a seperate charge will be payable
What is the problem with your computer? *required Be as detailed as you can about the fault or problem with your IT
Please note: We gaurantee to respond to computer faults within the response time your company has paid for. Our response may include any or all of the following options; by e-mail, remote access, telephone and a site visit. We will deal with jobs in priority order.
Your support contract does NOT include: Emergency call outs, Parts, Training, Installation of new systems or software, cabling and the disposal of equipment.
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